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SurveyPro Feedback System

Collect, analyse and act on guest feedback in real time — before a bad experience becomes a negative review.

PMS Integrated
Multilingual
Instant Alerts
Custom Templates
Standalone Ready
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— What is SurveyPro Feedback System

Turn Guest Feedback Into Competitive Advantage

Turn Guest Feedback Into Competitive Advantage

SurveyPro is a guest feedback and survey platform built specifically for the hospitality industry. It gives your hotel or restaurant the tools to collect meaningful feedback, analyse satisfaction trends, and receive instant alerts when something goes wrong — so you can fix it before it becomes a public review.

With customizable surveys, multilingual support, and PMS integration, SurveyPro adapts to your property’s exact needs. It runs standalone or connects directly with your PMS to enrich feedback data with guest stay information.

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— Core Capabilities

Powerful Dining Management for Hotels & Restaurants

Custom Survey Builder

Build surveys tailored to your property — any question type, any department.

Custom Templates

Ready-made professional templates you can adapt and brand in minutes.

Multilingual Feedback

Collect responses in any language so every guest can share their experience.

Reports & Analytics

Deep analytics dashboard showing satisfaction scores and department breakdowns.

PMS Integration

Connect with your PMS to enrich feedback data with room type and stay details.

Instant Email Alerts

Receive immediate email alerts on negative feedback so your team can respond fast.

Satisfaction Trends

Track satisfaction scores over time to measure the impact of operational improvements.

Standalone Ready

Works perfectly as a standalone system with no PMS required.

— Complete Feature List

Every Feature. No Hidden Extras

  • Fully customizable survey builder
  • Multilingual feedback collection
  • Interfaced with hotel PMS system
  • Standalone or PMS-integrated operation
  • Department-level feedback filtering
  • Customizable templates for any department
  • Detailed reports & analytics dashboard
  • Instant email alert on negative feedback
  • Track guest satisfaction trends over time
  • Guest satisfaction benchmarking

— FAQ

Frequently Asked Questions

— Also From Infosoftel

Works Best With the Full Ecosystem

DiningPro System

Restaurant reservation & table management.

HMpro Service

Hotel operations, housekeeping & task management platform.

Guest Mobile App

Branded hotel app for dining, services & guest communication.

InfosoftelBI

Business intelligence dashboards for hospitality data.